Welcome to Chiltern Baby Massage A Wonderful Way to Bond With Your Baby

Privacy Policy


This privacy notice provides you with detail of how we collect and process your personal data through your use of our website www.chilternbabymassage.co.uk including any information you may provide when you purchase a product or service.

Melissa Brown, Chiltern Baby Massage is the data controller and responsible for your personal data (referred to as 'we', 'us' or 'our' in this privacy notice)

Melissa Brown

Email address: chilternbabymassage@yahoo.co.uk

Telephone number: 07980 867087
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner's Office (ICO) who are the UK supervisory authority for data protection issues www.ico.org.uk. We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Personal data means any information capable of identifying an individual. We may process certain types of personal data about you as follows:

  • Identity Data may include your first name and last name. Also first name and date of birth of your baby.
  • Contact Data may include your address, email address and telephone number.
  • Financial Data - no financial or bank data details are required for payment.
  • Transaction Data - you will be provided with Chiltern baby Massage's bank details for payment by bank transfer. No bank details or card details are collected from you.
  • Marketing and Communications Data - your details are needed to provide you with information about the course, what to expect and payment information. You will be asked to opt in to give consent to receive relevant follow up email of what other items may be of interest connected with Chiltern Baby Massage or Chiltern Baby & You. No data is passed onto a third party.

Sensitive Data

We need to collect sensitive data about you in order to be aware of issues or concerns for you or your baby whilst taking the course and then the instructor can be mindful and adapt where necessary.
At the time of your booking confirmation you will be asked to provide details of any health concerns for you or your baby that may have an affect when taking the class. Any concerns please consult with your GP.
Where we are required to collect personal data by law or under the terms of contract, and you do not provide us with the requested data, we may not be able to perform the contract (for example, to deliver goods or services to you). If you do not provide us with the requested data, we may have to cancel a service. If we do then we will notify you at the time.

We collect data about you via direct interactions where you may provide information by filling in forms on our website or communicating by post, telephone, text, email or Facebook.All computer systems and mobile phones used are secure and password protected. Any hard copies of booking forms and consent forms which contain personal data are stored in a locked filing cabinet. These are kept for 7 years for tax purposes.

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests and your interests and fundamental right do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • To inform you of other services and relevant interests or updates.

Generally we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email.
You will receive marketing communications from us if you have requested information from us or purchased services from us. We will not share your data with any third party. You have the right to withdraw consent to marketing at any time by emailing us at chilternbabymassage@yahoo.com.

Change of purpose

We will only use your personal data for the purpose for which we collected it, unless we reasonably consider that we need to use it for another reason and than reason is compatible with the original purpose. If we need to use your personal data for  a purpose unrelated to the purpose for which we collected the data, we will notify you and explain the legal ground of processing.

Under certain circumstances you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of the right, please email chilternbabymassage@yahoo.com

December 2018